Shipping Policy
Shipping Time
Orders are processed and shipped Monday through Friday, excluding holidays. We make every effort to ship orders within 2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before confirming your order.
Domestic Shipping
We offer domestic shipping within Canada. Standard shipping typically takes 3-5 business days for delivery. Expedited shipping options are available at an additional cost.
International Shipping
For our international customers, we offer shipping to most countries. International shipping rates and delivery times vary based on the destination. Please note that customs fees, taxes, and duties may apply and are the responsibility of the recipient. Please contact us for a shipping quote.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can track the status of your shipment through our website or the carrier's website.
Order Delays
While we strive to meet the estimated delivery times, there may be circumstances beyond our control that result in delays. If your order is significantly delayed, we will do our best to notify you and provide updated information.
Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Items
If your order is lost or damaged during transit, please contact our customer service team at customerservice@thepurplerhino.com within 2 days of receiving your order. We will work with you to resolve the issue promptly.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy page.If you have any further questions or concerns about our shipping policies, please don't hesitate to contact us at customerservice@purplerhinothread.com.Thank you for choosing Purple Rhino!